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CREATING STICKY CUSTOMERS
Keynote presentation, half-day or full-day
programs. Geared to account managers, support
personnel and business owners wanting a
bigger unpaid sales team: elicit customer
needs; identify and turnaround customer
objections; rapport building skills; soft
and hard closes to assist customer
decision-making; increase your net
promoter score and revenues; ways to
tip markets and increase lifetime stickiness. |
National dealer conference
“John led the change by crystallizing
the benefits of the extra effort with
great results. It is rare to have a
business advisor passionate about
the issues, who balances changing
attitudes with personal action plans.”
Bruce Loxton, Managing Director, Kimberly Group
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